1. Company Overview

Heritage Yaatra is a travel and tourism company offering tour packages, travel-related services, and curated experiences across India, especially Uttar Pradesh.

2. Eligibility

By using our services, you confirm that:

• You are at least 18 years old or using the service under the supervision of a legal guardian.

• You have the legal capacity to enter into a binding contract.

3. Booking & Payments

• All bookings must be confirmed via our official website, email, or authorized representatives.

• Full or partial payment may be required at the time of booking depending on the service.

• Accepted payment methods include UPI, debit/credit card, bank transfer, or any mode specified on the site.

• All prices are subject to change without prior notice but will not affect confirmed bookings.

4. Cancellation & Refund Policy

• Customer-Initiated Cancellations: Cancellations must be made in writing or via email. Charges may apply as per the specific tour/package cancellation policy.

• Company-Initiated Cancellations: In the rare event that we cancel your booking, a full refund will be provided.

• Non-Refundable Services: Certain bookings such as hotel reservations, transportation, or entry tickets may be non-refundable.

Refer to our Refund Policy for more details.

5. Travel Documents & Identification

• It is the customer’s responsibility to carry valid ID proof (Aadhaar, passport, etc.) during travel.

• For certain tours, passport/visa details may be required. Heritage Yaatra is not responsible for denial of travel due to incomplete documentation.

6. User Conduct

You agree not to:

• Misuse our website or services.

• Post harmful, offensive, or misleading content.

• Interfere with our systems or security features.

• Use false information when booking or registering.

7. Intellectual Property

All content on our website—including text, images, logos, videos, and graphics—is the intellectual property of Heritage Yaatra or its licensors and is protected under copyright and trademark laws. You may not reproduce, reuse, or distribute any content without permission.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party platforms.

9. Liability Disclaimer

Heritage Yaatra is not liable for:

• Any loss, injury, accident, delay, or inconvenience caused by third-party providers.

• Force majeure events such as natural disasters, strikes, or government restrictions.

• Changes in itinerary due to unforeseen circumstances.

10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting on the website. Continued use of our services means you accept the new terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Varanasi, Uttar Pradesh.

12. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact:

Email: support@heritageyaatra.com
Address: B 2/90, BHADAINI, VARANASI 221001

Phone: +917393095871